The Seven Levels of Knowledge | Rick Netshiozwi

Refund Policy for Book Sales

We are committed to ensuring customer satisfaction with every purchase. However, please review our refund policy carefully to understand the terms:

1. Refund Eligibility: 

•  Refunds are only eligible if the book's packaging is completely intact, with no seals removed or tampered with.
•  Books must be returned in their original, unopened packaging to qualify for a refund.

2. No Refund on Opened Packaging:  

• Once the packaging is opened or the seal is removed, the refund policy becomes void, and no refunds will be issued.

3. Return Process:

•  To request a refund, please contact our support team within 14 days of receiving your book. Once we confirm the eligibility of your request, we will guide you through the return process.
•  Refunds will be processed within 7–10 business days after we receive and verify the intact packaging.

4. Shipping Fees:

•  Return shipping fees are the responsibility of the customer. Original shipping fees, if applicable, are non-refundable.

Thank you for your understanding and cooperation. Please contact us if you have any questions about our refund policy or need assistance with your purchase.

Shipping Information

We aim to deliver your books quickly and securely. Here’s what you can expect regarding our shipping process:

1. Processing Time:  

•  Orders are processed within 1-3 business days after payment is confirmed. You will receive a confirmation email with tracking information as soon as your order is shipped.

2. Shipping Options:  

•  We offer several shipping options to meet your needs, including standard, expedited, and international shipping. Shipping costs and delivery times vary depending on your location and selected shipping method.

3. Estimated Delivery Times: 

•   Standard Shipping: 5–7 business days within the U.S.
•   Expedited Shipping: 2–4 business days within the U.S.
•   International Shipping: 10–15 business days (times may vary by destination).

4. Tracking Your Order: 

•  Once shipped, you will receive an email with your tracking number so you can monitor your book’s journey from us to you.

5. Shipping Fees: 

•  Shipping fees are calculated based on the selected shipping method and destination. Any applicable fees will be displayed at checkout.

6. International Shipping Notice:  

•   Customers are responsible for any customs fees, duties, or taxes that may apply to international orders. Delivery times may also be affected by customs processing times.
• We strive to make your book-buying experience smooth and enjoyable. For any questions or assistance, feel free to reach out to our customer support team.